Facilitators
Ric Phillips (La Trobe University), Lyle Winton (Victorian eResearch Strategic Initiative), and Andrew Alexander (ARCS)
Abstract
The development of IT and internet services to the research community is accelerating. New services are being developed by and federal and state government funded bodies as well as by individual research institutions.
It may be that innovation and new opportunities have created a confusing range of e-services for the average researcher. How can providers continue to grow and develop services and ensure they are reaching their users effectively? Can researchers easily find and understand services that meet their requirements? How can different service providers and institutions work together to plan and deliver the best mix of services? In short, how do we ensure we are getting value to the researcher?
In business IT, the practices required to ensure value is getting to the customer are well established. This BoF will examine whether IT Service Management practices and frameworks in other sectors can offer a common framework for coordinating and publicising the efforts of providers in eResearch.